Terms & Conditions / Warranties

INSTRUCTIONS/CARE & MAINTENANCE: download PDF »

Maintaining and caring for your canvas:

ZIG Bell Tent Information: Tents have traditionally been made of canvas because of its durable character, breath-ability and water-resistance. Today, tents are made of many kinds of materials including nylon, polyester but canvas is still the material of choice for many experienced campers. Canvas requires a certain amount of maintenance, however, to keep it in good condition and free of mildew routine care of your canvas tent will go a long way toward making it last for years.

This bell tent has been treated to be water, UV and mold resistant to help protect from dirt, ultraviolet radiation and fungus. From new, your bell tent can be used straight out of the bag without any need for treatment prior to use.

Zips: Zips are likely, at times, to endure extreme tension caused by wind, incorrect set ups or pressures caused by people or objects – here are some zip tips:

1) Before setting up your tent, zip the canvas and the groundsheet together all the way round – apart from the door.

2) Even though the groundsheet and tent may come separately, we recommend you keep them zipped together – this way you get a neater pitch, the zip’s have less stress and it’s faster to pitch up and take down.

3) Operate zips with care using a smooth, steady motion.

4) If a zip on your pitched bell tent seems strained, play with the tension on the guy ropes or adjust the positioning of the elastic peg loops to remove tension and ensure the zip functions correctly.

5) Protect zips by applying a silicone based sealant once in a while.

Care, Safety & Storage: ALWAYS STORE YOUR BELL TENT 100% DRY TO PREVENT MOLD FROM DAMAGING THE CANVAS!

* Due to insufficient ventilation, fungus can affect the canvas so it’s really important to ensure your tent is dry to avoid fungus or other stains appearing! If you have to temporarily store your tent wet be sure to either remove the mud and dirt from under the groundsheet OR separate groundsheet from canvas until dry. Having taken down a wet tent, you MUST ensure to hang it up to dry within 48 hours – it’s not necessary to pitch the tent again, just hang it over a table or some chairs, or over the washing line. Basically, it just needs some air to completely dry before being packed away and stored.

* Make sure the ground is level and free from sharp objects and debris which could damage the ground sheet.

* Do not pull tent pegs out of the ground using the guy ropes or fabric fittings!, use your hand or a peg extractor to remove from ground.

* Pitch the Bell Tent far away from camp fires, the recommend distance is 10 meters from naked flames. Common sense comes into play here.

Cleaning Tips: 1) It is in your interest to keep the canvas as clean as possible and remove dirt and stains when they first appear.

2) When dealing with fungus, use a soft brush or sponge and a lot of fresh water and a specialised cleaning agent – and then a re-waterproofing agent is applied.

3) Excess dust and dried mud is better wiped away with a soft brush before a cleaning agent – and then re-waterproofing agent is applied.

4) Only use specialised tent cleaning products to remove difficult stains as other domestic chemical products can cause the cotton to degrade.

5) We suggest you have your tent re-impregnated with a waterproofing agent if any area has been cleaned using a specialised cleaning product.

6) Please use cleaning agents first on your bell tent to remove stains, then waterproofing agents when canvas is completely dry after cleaning.

7) If using your bell tent frequently, or for long periods of time, a cleaning and re-waterproofing treatment should be applied more frequently. Although caring for your bell tent is extremely easy, general maintenance is necessary to keep your tent looking tip-top and to prolong the canvas’s life span.

Re-Waterproofing: In order to preserve your tent’s water resistance and prolong its lifespan after a considerable amount of use, the outside of the canvas can be re-treated with a sealant. There are many great silicone sealants on the market. If your bell tent has enough waterproofing agent present it will cause the water on the surface to bead. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-waterproof, you will notice that the water no longer beads, and the bell tent retains some moisture in the canvas. Ultraviolet radiation can affect your bell tent and its water resistant capabilities. When re-waterproofing your bell tent look for products that also include UV protection.

Leaking: When new, cotton canvas can sometimes leak around the seams – this is perfectly normal and once the tent has had its first light shower the weave of the canvas will shrink, just slightly, and this will no longer happen.

Repairs: You might be surprised by the level of repair you can achieve yourself. Small rips in the canvas can literally be stitched closed using a common needle and thread, and the area will remain waterproof once sealed. Larger rips and tears will need to be patched – just make sure to try and use the same canvas colour, and type, as the original. If you feel the repair is beyond your capabilities then your bell tent can be taken to a professional Tent & Awning Repairer and fixed for a reasonable price.

Lifespan: The lifespan of your bell tent is very dependent upon the camping conditions and the way you look after it. Air pollution, ultraviolet radiation, natural and domestic dirt, all limit the lifespan of your cotton canvas bell tent – in short, if you look after your tent it will look after you for many years of happy camping.

TERMS & CONDITIONS/RETURNS/WARRANTY/SHIPPING:

WARRANTY INFORMATION: Karma Canvas Ltd offer a 12 month warranty on our tents against manufacturing defects, but please be advised that this warranty does not extend to the poles, zips, mesh or groundsheets, only the canvas, as the latter components are commonly misused. Contact Karma Canvas Ltd if you need spare parts. Please be advised that our warranty is not transferable and is only applicable to tents delivered within the UK showing our Karma Canvas brand label. Our tents have been manufactured to a very high standard and our commitment to quality ensures our tents are produced to meet the ISO 9001 certification – the internationally recognised quality management system. We would like to stress that our tents, no matter how strong and durable, are only intended for use within the light leisure market in order for maximum longevity and performance. Karma Canvas Ltd are fully committed to ensuring any problems that may occur are resolved to your satisfaction so please do not hesitate to contact us and we will be very happy to help.

PROFESSIONAL & LONG TERM USE:

Even though lots of people put our tents long term we sell bell tents as camping tents, not as permanent structures.  Because of that our 12 month manufacturers warranty does not cover “professional” use after the first month.  If a professional user buys a tent and reports a manufacturing problem within the first month we will look at it under warranty but after 28 days use it becomes a permanent structure and it is therefore not being used for the purpose it was sold for (i.e. a tent for camping).

If a private individual buys and then erects one of our tents semi-permanently we will cover manufacturing defects for the length of the warranty but this does not cover mold or mildew as we have no control over the conditions the tent is left up in.  The tent is treated to be mold resistant, not mold proof as this is impossible. If your tent is waterproof this means it has also been proofed for mold resistance, and any mold or mildew that develops is not due to a mold proofing issue.

RETURNS POLICY:

If you wish to return your item, Karma Canvas Ltd operate a 14 day returns guarantee. The item must be returned to our office within 14 days of receipt, with an e-mail or call beforehand from the buyer stating the reason why. Please note that items can only be returned by prior arrangement so please contact info@karmacanvas.co.uk to discuss and arrange this. For a return of this nature Karma Canvas Ltd will not refund any shipping costs. The item must be returned in its original condition with packaging, seals and all other wrapping intact and must be fit for resale. Once we have received your returned item and checked it satisfactorily Karma Canvas will then process a full refund in the same form of payment originally used, usually within approximately 2 weeks of us receiving your return. If the item was damaged in transit, or has a manufacturing fault, please notify Karma Canvas immediately explaining what the problem is, by phone or e-mail, and we will advise you of where to go from there.

SHIPPING:

Karma Canvas provides an insured, recorded delivery service within the UK mainland at the cost of £10.00 per tent. Each delivery will require a signature to ensure nothing is lost. Our terms and conditions allow 7 days for delivery within the UK. * Please note, if you are outside UK mainland i.e – The Republic of Ireland / Northern Ireland / Highlands / Islands, then please call us for a delivery quote. All shipping is charged at cost and Karma Canvas Ltd does not profit in any way.

TERMS & CONDITIONS:

These terms and conditions shall apply to all transactions conducted via the Karma Canvas Ltd website and regulate the business relationship between you and us. Please read them carefully before placing your order and make sure to print a copy for future reference. Please note that in these terms and conditions “you”, “your”, “yours” and “yourself” are references to any person ordering goods from the website, and “we”, “our”, “us” and “ours” are references to Karma Canvas Ltd. If you offer or accept our offer for any goods, our contract is the terms set out below:

Notification of changes: We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Note: These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.

Order procedure: To place an order for any goods you should follow the procedures set out on the website, and it is your responsibility to ensure that all details of any order are complete and accurate. We shall accept your order by letter/e-mail confirmation and our message will also confirm details of your purchase and tell you when we shall dispatch your order – that is when our contract is made.

Placing an order: Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We shall accept your order by letter/e-mail confirmation and our message will also confirm details of your purchase and tell you when we shall dispatch your order – again, that is when our contract is made. We are entitled to reject any order and will notify you of any such rejection.

Delivery: Goods will normally be delivered within 7 days of receiving your order and full payment. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order. We may deliver the goods in instalments if the goods are not available at the same time for delivery.

Postage and Packing: Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred.

Payment: Full payment for any goods ordered must be made by credit or debit card (on-line at www.karmacanvas.co.uk, or by telephone 01384 422703), or a cleared cheque in advance of delivery. You must pay the full price of your order before we send any part of it. All prices are in UK pounds sterling. We will reserve payment from your card at the time we receive your order. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.

Availability: All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, for whatever reason, we will inform you as soon as possible and offer an alternative, of equivalent quality and price, before we dispatch your order giving you the option to accept the alternative we offer, cancel your order or leave the order valid but tell us to omit the out-of-stock item. Should substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available then a full refund of the purchase price will be given.

Specification: Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.

Colours, Sizes and Measurements: All colours, sizes and measurements shown on the website are approximate.

Pricing: All prices are in GBP (Pounds sterling £). We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Refund Policy: All goods are delivered with an unconditional 7-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at info@karmacanvas.co.uk or write to us within 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. We will refund the sums paid for the goods delivered to you as soon as possible, in any event within 7 days of you giving notice to us of your intention to return the goods.

Refund of Deposits: A refund for a deposit will only be given if Karma Canvas Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

Faulty Damaged Goods: If goods are found to have a manufacturing defect or are damaged upon delivery, please contact Karma Canvas Ltd within 7 working days of receipt of the goods. We will, at our option, deliver replacement goods or repair the problem area using our in house canvas specialist. Photos of the problem area(s) are required prior to any collections being arranged. We will require that the faulty or damaged goods are returned to Karma Canvas Ltd for inspection prior to a replacement, repair or refund being agreed. We will liaise with you to arrange for the collection of returning goods using our couriers. We will collect all returning goods within 14 days of both parties agreeing they shall be returned. If you are unable to accommodate a timely collection within those 14 days, the faulty goods will be deemed to be non-returnable and neither a refund nor a replacement will be given at a later date.

Returns: All goods which you intend to return must be kept in good condition whilst in your possession with both goods and all packaging kept in their original condition.

Our Details: Goods supplied from the Karma Canvas Ltd website are supplied by: Karma Canvas Ltd. Email: info@karmacanvas.co.uk

Complaints: In the event of any complaint arising from your use of the website please contact us at the email address info@karmacanvas.co.uk For any other complaints, please write to us at our registered address: Karma Canvas Ltd, 48 Shepherds Brook Road, Stourbridge, West Midlands, DY9 7DX and we’ll do our utmost to resolve any issues.

Privacy Policy We respect each site visitor’s right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer We have endeavored to ensure that the information contained in this website is both accurate and up-to-date. Karma Canvas Ltd does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever and for whatever reason caused.

Links to other sites Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites in any way.

Cookies Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Information used when placing an order Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfill your order. We may supplement the information that you provide to us with information that we receive from third parties.

Karma Canvas Ltd Tent Stoves We accept no responsibility for the use or misuse of the Karma Canvas Ltd tent stoves with Karma Canvas Ltd tents. All risks associated with the use of the stove are with you. Karma Canvas Ltd does not accept any liability to any party for loss or damage incurred by use of the Karma Canvas Ltd tent stoves, how so ever and for what ever reason caused.

Karma Canvas Ltd Tents Karma Canvas Ltd tents are not treated with fire retardant materials. You are responsible for insuring the proper use of a Karma Canvas Ltd tent, and Karma Canvas Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the use or misuse of our tents, how so ever and for what ever reason caused

Karma Canvas Ltd Products You are responsible for insuring the proper use of all Karma Canvas Ltd products, and Karma Canvas Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the use or misuse of any of our products, how so ever and for what ever reason caused

Karma Canvas Village In booking a Karma Canvas Ltd tent for use at a Karma Canvas Village event you are agreeing to be bound by the Karma Canvas Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the Karma Canvas Village booking page or can be obtained upon request.

Intellectual Property Rights Karma Canvas’s website images and design are Copyright 2011-2016 Karma Canvas Ltd. Any infringement of these rights will be vigorously pursued.